FREQUENTLY ASKED QUESTIONS
I’ve got an event, but i don’t know where to start with dressing?
We understand that working to a budget for an event can be difficult or all the options to choose from can sometimes be quite overwhelming. Our very knowledgeable account managers know our stock inside out, and have many years of experience of doing just this, just simply get in touch and we can help.
How much are we looking at?
With so many products and services to offer, our prices vary and we like to work with our clients and their individual requirements, as every event and its needs are different, please simply get in touch with your enquiry and discuss your vision with us.
Price Match Promise
If you have been quoted for the same product elsewhere for a lower price?
We like to think our prices are competitive, so will happily price match like for like products. Just simply send us the quotation you have and we can discuss.
Do you offer discounts for charity, amateur dramatics and school productions?
At More Production we hold close to our hearts a few charities and local schools that we work with often to help them with the productions and funding.
We do receive a large volume of requests for charity works, so for any that are outside of our designated list, we are happy to offer a 10% discount on hired items, we just required a verified Charity number when sending your enquiry.
We do operate a minimum spend policy. On orders based within a 15 mile radius (30mins driving time) from our warehouse base, there is a £100 ex VAT minimum spend required. On orders based over the 15 mile radius, we ask for a £500 ex VAT minimum spend. This spend amount is based on the product amount and does not include the service costs such as installation & removal crew costs. There is no minimum hire spend on a dry hire order.
What is a dry hire?
A dry hire is where you would arrange your own collection and return of our props from our warehouse. This is usually within usual working hours, and we will try to be as flexible as possible with this, but please check in advance with your account manager with expected timings just to be sure it doesn’t conflict with any other goods in/out.
You must ensure the vehicle you bring is large enough to accomodate the props you are collecting and that no damage is incurred fitting the props into your vehicle and transporting them.
What should I expect upon delivery?
Most of our services are delivered by a More Production Van and driver within a pre-agreed time frame. If we are to deliver by a 3rd party courier, this will be discussed previously with you. We would expect the client to ensure there is someone to meet our team onsite and that the access for the vehicle has appropriate access. We will provide contact details for a lead team member for on site contact.
- Curbside delivery & collection
Depending on the order this will be either as a curbside drop off /collection; where the van driver will deliver to the dedicated space and will offer some assistance as the items are unloaded from the vehicle, but the driver will not leave the van. For items that need some assembly on site, the driver will offer directions on how to do this, but please speak to our account members prior to this to understand what could be required in terms of assembly. If you have not requested our installation service, it is your responsibility to assemble the kit on site for your event. Please allow enough manpower and time to unload, assemble and reload your hired items. If timings overrun, we can charge for waiting times.
- Installation & removal service
For those who would like some help to install and removal …
We can do as little or as much as you like … we can take care of everything, from the delivery, to setting them up, or if you would like us to help with the dressing or theming of your venue. All install and de-rig pricing is individually priced as it depends greatly on the sort of installation required to the size of the venue, so please speak to one of our account managers to make sure we can quote accordingly
Do you do site visits?
We do however charge for this £150 service to cover time and travel costs. This is deducted from your final bill with us if you do decide to choose us for the installation.
Prior to a site visit we would like to first get a bit of an idea about the space and the installation required, just to be sure we are able to cater for the requirements and make sure our services also fit within budget requirements.
Are your props, furniture and drapes fire retardant?
We ensure that all fabrics we use for draping or upholstery meet UK and European fire retardant regulations.
However, not all props are fire retardant due to their composition.
If you require a fire certificate or risk assessment for an installation booked with us, please get in touch with us for more details.
What happens if I break or lose something?
We accept that things will sometimes get damaged. We want you to have fun and enjoy the items provided, so some wear and tear is to be expected. However, we ask that you are responsible for the appropriate use of all items and avoid unnecessary breakages. If something is lost or broken please, do not attempt to fix it yourself, just let us know at the earliest convenience – if its is damaged prior to your event starting, we will do our upmost to do what we can to rectify to save the day. Or if its damaged after its use, this will save time when carrying out the inventory check and preparing the item for the next hire. Losses and irreparable damages will be charged for.
Do you sell your stock or build custom props and furniture to sell?
In general we tend not to.
However, when an item has reached the end of its lifespan with us, we would look to sell this on to a new home
We have in the past done commission projects as permanent installations with furniture and drapes, so please get in touch with our sales team with your permanent installation requirements.